Terms & Conditions

Effective Date: 5th September 2025

These Terms & Conditions (“Terms”) set out the agreement between you (“the client”) and IST Printing Services (“we”, “our”, “us”) for services provided through this website and our workshop in Glasgow. By placing an order with us, you agree to these Terms.

1. Services Provided

We specialise in traditional print finishes, including foil blocking, embossing, debossing, colour edging, die cutting, duplexing/multiplexing, envelope printing, and custom-made projects. All work is carried out using traditional presses and hand-finishing techniques.

2. Orders & Payment

  • Orders are confirmed only once a written brief and payment (or deposit, if agreed) have been received.

  • Payment must be made by bank transfer.

  • Quotes are valid for 30 days unless otherwise stated.

3. Proofs & Approval

  • For custom work, digital or physical proofs may be provided.

  • It is the client’s responsibility to carefully check all details (including spelling, layout, colours, and sizes) before giving approval.

  • Once approval is given, we cannot accept liability for errors.

4. Turnaround Times & Delivery

  • Turnaround times vary depending on the scale and nature of the project. We will always give you an estimated completion date at the time of order.

  • Delivery charges will be added to your invoice unless otherwise agreed.

  • We cannot be held responsible for delays caused by couriers, postal services, or circumstances beyond our control.

5. Custom Work & Materials

  • Printing and finishing are done by hand, which means slight variations may occur between items. These are a natural part of the process and not considered faults.

  • If you are supplying materials (such as paper stock), it must be suitable for the chosen process. We are not responsible for issues arising from unsuitable materials.

6. Pricing & Quotes

  • Prices may vary depending on materials, finishes, and complexity.

  • Any additional costs (e.g. dies, plates, or reprints due to client changes) will be agreed upon before work proceeds.

7. Cancellations & Refunds

  • Once work has begun on a custom job, refunds or cancellations are not possible.

  • If you wish to cancel an order before production has started, please contact us as soon as possible. Any costs incurred (such as die-making or materials) may still be charged.

8. Intellectual Property

  • All artwork provided by the client remains their responsibility. The client must ensure they hold the necessary rights or permissions for us to reproduce it.

  • We reserve the right to photograph and showcase completed projects for portfolio, website, and marketing purposes unless otherwise agreed in writing.

9. Liability

  • While we take the utmost care with every project, our liability is limited to the cost of the order placed.

  • We are not responsible for indirect or consequential losses.

10. Governing Law

These Terms are governed by the laws of Scotland, and any disputes will be subject to the exclusive jurisdiction of the Scottish courts.

Contact

If you have any questions about these Terms, please contact us:

IST Printing Services, Unit 6 Bridge Court, 12 Cook Street, Glasgow G5 8JN
ian@istprinting.com